Shipping, Returns & Exchanges

Where does Aarke USA ship to?

Aarke USA is the official distributor for Aarke in the United States and Canada with warehouses in Los Angeles and Toronto.

At this time, the Toronto warehouse only holds Carbonator machines (no kits, no accessories). Due to the high cost to import kits from USA into Canada, our Canadian customers can only purchase the Carbonator machines available in our Toronto warehouse.

Customers based in the USA are able to purchase all available products on the Aarke USA website.

All orders shipped within the lower 48 states receive FREE ground shipping when value is $39+.  Orders to Alaska and Hawaii are calculated at checkout based on weight.

Due to the nature of the C02 cylinders, we cannot ship Kits to PO Boxes. Customers looking to purchase kits must ship to street addresses.

What kind of shipping do you offer?

Due to the nature of the product, at this time we only offer ground shipping for Kits. Kits cannot be express shipped as they contain the gas canisters that cannot be shipped via air. Expedited shipping is available for US based customers purchasing Carbonators and Accessories within the lower 48 states.

Customers based in the USA will receive their package from Los Angeles. Customers based in Canada will receive their package from Toronto.

Please note, due to the process of kit building, your box may come opened/unsealed. Our team adds the PET bottle and Gas Cylinders manually.

When will my order be shipped?

Orders should ship within 5-7 business days of being placed.

Please allow 1 business day handling time for all orders placed with our Express Shipping option, and up to 2 business days for delivery.

How long will my order take to arrive?

Depending on your location from our warehouse centers, once an order is shipped, it can take an additional 3-7 business days to be delivered.

My tracking doesn’t seem to be working.

Once you receive your tracking information, please allow 24-48 hours for shipping information to populate. For more questions on where your package is, we recommend reaching out to the shipper directly with your tracking information as they will have a better understanding of where your package is.

How do I place a return or exchange?

We guarantee your satisfaction 100% To be eligible for credit, items must be in new and resellable condition please email us at info@aarke-usa.com to submit a return request. Return requests must be made within 30 days of receipt of items.

Once the return request is approved, customers will receive return instructions. Customers are responsible for the cost of return.

Please allow up to 5-7 business days for your refund or exchange to be processed from the date we receive your returned items in our warehouse. You will receive a confirmation by email when your return or exchange is complete

How long does it take to process a return?

Please allow up to 14 business days for your return to be processed. Once your return is processed and approved, you will receive a refund notification via email.

What do I do if I receive the wrong product?

Should you receive the wrong product, please email us at info@aarke-usa.com with pictures of your invoice and the product you received. From there, our team will take care of you so you can receive the correct product.

Can I change or cancel my order?

We kindly ask all customers to double check their shipping information and product information before checking out.

Once an order is placed, it is very difficult for us to change/cancel an order. If you find you have made a mistake with your order, please email us immediately at info@aarke-usa.com with your order number and correct information. From there, our team will see if it is possible to update or cancel your order.

I live in Canada, how can I purchase a kit?

At this time, our Toronto warehouse only holds Carbonator machines (no kits, no accessories).

If you are willing to pay for the duties/taxes upon importing the kit to Canada from USA, please reach out to info@aarke-usa.com so we may make a shipping exception for you.

Carbonators

Can I use a glass bottle with my Carbonator?

For safety and design reasons, Aarke Carbonators are not compatible with glass bottles. Glass bottles would require additional protective casings, due to risk of explosion, that would compromise the sleek and slim look of the Carbonator.

The Aarke PET Water Bottle is BPA free, tasteless, and comes included with every Carbonator purchase!

Does my purchase of the Carbonator come with a gas cylinder?

At the moment, gas cylinders are not included with the purchase of a carbonator. However, US based customers may purchase either a Starter or Pro kit which does include 1-2 gas cylinders! Please note that customers in Canada cannot purchase kits at this time due to safety regulations around shipping gas cylinders.

What gas cylinders do you recommend for the Aarke Carbonator?

The Aarke Carbonator is compatible with AGA, Sodastream, SodaSense Linde, SodaMagic, Vikingsoda, and other standard 400-425g/60L cylinders for sparkling water makers.

Sodastream cylinders are currently shipped with Aarke Kits. Sodastream also offers a refill exchange program! Please refer to the Sodastream website to find a local store for you to refill your canister. SodaSense also offers a delivery refill program for customers who sign up on their website.

For customers in Australia and New Zealand, please note that Carbonators sold in these countries are not compatible with EU, US, or Asian cylinders. For these machines, we recommend Australian Sodastream and Soda King cylinders.

Where do you recommend I purchase or refill a gas cylinder?

On this site, we offer KITS that include 1-2 gas cylinders depending on which kit you purchase! These kits include cylinders from Sodastream. Cylinders are also widely available in Sodastream’s network with over 10,000 points of exchange in the US and Canada. Please visit the Sodastream website for more information. Sodasesnse also offers a refill delivery service for their cylinders on their website.

How has the Carbonator 3 been improved compared to the Carbonator 2?

The Carbonator 3 features an upgraded internal safety valve and a sturdy stainless steel nozzle, whereas the Carbonator 2 had a plastic nozzle. Find more detailed information in our article “Carbonator 2 vs Carbonator 3”.

Is the Carbonator battery powered or need to be plugged in?

The carbonator does not need batteries or to be plugged in! It is electricity free.

What should I do if I notice my machine has weakened gas flow?

There are multiple reasons why you could be experiencing weak gas flow from your Carbonator. We recommend checking the Troubleshooting Manual for information on this topic.

Most commonly, the water you are using with your Carbonator could be too cold. The cold water can react with the gas to cause a build up of ice at the nozzle. To break up the ice buildup, simply pump the lever a few times without fully releasing.

What should I do if my Carbonator is not making the buzzing noise anymore?

There are multiple reasons why you could be experiencing the lack of buzzing noise from your Carbonator. We recommend checking the Troubleshooting Manual for information on this topic.

As long as you hear the safety valve opening and air releasing from under the drip tray, your Carbonator is still working properly and carbonating your water. The lack of buzzing noise could be due to heat, cold, or different pressure.

What should I do if my machine is spurting out water? 

You could be overfilling your PET bottle if you experience water spurting from your machine. Please only fill the PET bottle to the marked water line. Overfilling the PET bottle could cause damage to the Carbonator as water could end up inside the machine.

What should I do if I want more bubbles in my water? 

The carbonation process is totally customizable for your preferences! You can always pump the lever more times to achieve the amount of bubbles you like. We recommend pumping the lever 1-3 times for the optimal carbination level.

PET Water Bottles

Can I recycle the Aarke PET Water Bottle? 

Yes you can! Once you are ready to recycle the PET bottle, unscrew the bottom metal part, remove the cap, and recycle the components separately.

Do I need to recycle my PET bottle according to the expiration date?

Over time, the PET bottle's plastic may become weakened, especially if it is used frequently. Always recycle the PET bottle according to the expiration date.

Is the PET bottle plastic safe for drinking water?

Yes, the PET bottle is safe, food-grade, and made of virgin PET. This means our bottles are non-toxic, BPA and harmful chemical free. Our bottles have been tested and approved by the German LFGB standard, California Prop 65 and FDS CFR 21.

Can I wash the PET bottle in the dishwasher?

No, please always hand wash the PET Bottle. Although it is engineered to be extremely durable, the PET bottle should not be exposed to temperatures higher than 100 degrees Farenheit.

Since most dishwashers run at higher temps, placing the PET bottle through a dishwasher cycle could risk the structural integrity of the bottle.

What is the best way to keep the bottle clean and odor-free? 

To best clean the bottle and maintain longevity of its life, please wash the bottle with lukewarm water and a mild detergent with a sponge. If you prefer to use a dishwashing brush, please make sure it is intended for use with plastic bottles.

Always dry the bottle with its cap off to avoid stagnant moisture within the bottle.

Flavor Drops

How much flavored water can I get from 1 bottle of Flavor Drops? 

You can make around 40 liters of flavored sparkling water.

What is the expiration date of the Flavour Drops?

For an opened bottle: 3 months when stored at maximum 46°F.

For an unopened bottle: the expiration date is stated on the bottle and is 2 years from the date of production.

How should I store the Flavour Drops?

Please store your opened bottles at maximum 46°F.

Unopened bottles can be stored at room temperature.

How many Flavor Drops should I use in my water to get the perfect flavor?

Simply add five drops of Flavor Drops to a 200 ml glass of sparkling water. You can also use more or less of the drops for your own desired flavor profile.

The ingredients list states “natural flavors”. What does this mean?

Natural flavours means that the flavors included in our Flavor Drops come naturally from different berries and fruits, meaning they are also vegan and are free from animal-derived ingredients.

Can I carbonate water with the Flavors added to it?

No, please only add still, pure water to the Aarke PET-bottle before carbonating it to make sure your Carbonator serves you for years to come.

After the water is carbonated, please add the Aarke Flavors directly into the drinking glass to make your perfect sparkling flavoured drink.

Drink Mixers

How much flavoured sparkling water can I get from 1 bottle of Drink Mixers?

You can mix approximately 15 drinks, but it does depend on personal preference, size of glass and whether the liquor and ice are also added.

What is the expiration date of the Drink Mixers?

For an opened bottle: 3 months when stored at maximum 46°F.

For an unopened bottle: the expiration date is stated on the bottle and is 2 years from the date of production.

How should I store the Drink Mixers?

Please store your opened bottles at maximum 46°F.

Unopened bottles can be stored at room temperature.

How much Drink Mixer should I use to get the perfect flavor?

We recommend one part Drink Mixer and six parts sparkling water for a refreshing mocktail but you can always adjust the intensity of the flavour depending on your personal preference.

Can I carbonate water with the Flavors added to it?

No, please only add still, pure water to the Aarke PET-bottle before carbonating it to make sure your Carbonator serves you for years to come.

After the water is carbonated, please add the Aarke Flavors directly into the drinking glass to make your perfect sparkling flavoured drink.

What kind of cocktails can I make with the Drink Mixers?

Our Drink Mixers make it easy to mix and adjust to personal preferences, but to give you some inspiration, why not try mixing a refreshing ginger cocktail with Spicy Ginger and rum or classic Gin and Tonic – both with sparkling water, and ice to keep them chilled.

User Guide Manuals

Find all the information you need to properly work your machine here

Quick Video Guide