Shipping & Returns

Shipping Policy

All orders shipped within the lower 48 states receive FREE ground shipping when value is $39+.  Orders to Alaska and Hawaii are calculated at checkout based on weight. 

Orders should ship within 3-5 business days of being placed.

Express shipping is available for orders of Carbonators or accessories within the lower 48 states. Kits cannot be express shipped as they contain the gas canisters that cannot be shipped via air.

Please allow 1 business day handling time for all orders placed with our Express Shipping option, and up to 2 business days for delivery.

Due to the nature of the C02 cylinders, we cannot ship Kits to PO Boxes. Customers looking to purchase kits must ship to street addresses. 



International Shipping 
The Aarke USA site can ship within the USA and Canada. Orders placed for Carbonators BY customers located in Canada should be shipped from our warehouse in Toronto. 

At this time, we are only shipping carbonators and extra PET bottles to customers in Canada due to high duties/taxes for importing goods to Canada.

Free shipping is available for Canada customers above $45 USD. 

Orders placed by customers located in Canada for any Kits or Six Barrel items may be shipped form our California warehouse. In this case, customers in Canada will have to pay duty on the values of goods, plus GST and PST or HST, depending on the province. 

Aarke USA is not responsible for duties/taxes.

Returns and Exchanges

We guarantee your satisfaction 100% To be eligible for credit, items must be in new and resellable condition. Please email us at info@aarke-usa.com to submit a return request. Return requests must be made within 14 days of receipt of items.

Once the return request is approved, customers will receive return instructions. Customers are responsible for the cost of return.

Please allow up to 5-7 business days for your refund or exchange to be processed from the date we receive your returned items in our warehouse. You will receive a confirmation by email when your return or exchange is complete.

Warranty

The Aarke Carbonator purchased at authorized retailers is warranted for 2 years to be free from defects in materials or workmanship. Please email us at info@aarke-usa.com for any warranty claims or if you are having any issues. We will help your troubleshoot your machine and ensure you are satisfied.

Aarke products purchased open box/used from individuals or unauthorized resellers such as eBay are not under warranty and cannot be replaced or returned with our team. 

Sales Tax

All items shipped to addresses in California and New York will be charged sales tax calculated at checkout.

Contact

info@aarke-usa.com

888-284-8249